Terms & Conditions
Guarantee / Disclaimer
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration; however, we make no claims for exact duplication of the work done by other cake decorators.
Terms and Conditions
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Your initial deposit of 50% reserves your event date and is non-refundable. Your deposit can only be transferred to a different date upon approval.
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We must receive the balance by the due date indicated on the invoice, or the contract is null and void, and the deposit will not be refunded.
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The date of your final payment is the final date for any changes to size, style, or flavors of the cake. Any changes requested after this date cannot be made.
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Wedding Cake delivery and setup fees are included in the total invoice.
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We are not responsible for any damage to the cake after setup is complete. You are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, as well as an optimal room temperature of 70 degrees or below.
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If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves. On occasion, we may photograph our cakes, and we reserve the right to use any resulting photographs for display or promotion purposes without compensation to you. Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and to hold us harmless for any allergic reactions that may occur.
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Local delivery and set up is $50. Outside of the 10-mile radius, we can deliver and set up for a fee of $0.75 per mile round-trip. It is your responsibility to ensure that the event location is open and available for setup at the appointed time. Should we have to wait at the site for the event location to be opened, you will be billed for the time at a rate of $25 per 15 minutes, which must be paid before the setup of your cake. I agree to the terms in this contract and agree that I am the person responsible for all payments and decisions regarding this order.
Payment Policy
To ensure a smooth ordering process, the following payment policy applies to all orders:
Forms of Payment Accepted
We currently accept the following payment methods:
• Zelle
• Apple Pay
• PayPal
• Debit/Credit Card
Accepted payment methods may be subject to change.
Payment Timing
• Full payment is required to confirm all orders unless otherwise stated in writing.
• Orders are not considered booked or scheduled until payment is received. See terms and conditions for custom cake order deposit information.
• For larger or custom orders, a non-refundable deposit may be required, with the remaining balance due by a specified date prior to pickup or delivery.
Deposits
• Deposits secure your order date and preparation time.
• Deposits are non-refundable in the event of cancellation by the customer.
Refunds & Cancellations
• Due to the perishable nature of baked goods, no refunds are offered once production has begun.
• Cancellations made within [24/48/72] hours of the scheduled pickup or delivery are not eligible for a refund.
Late or Non-Payment
• Orders not paid in full by the agreed deadline may be canceled without notice.
• Late payments may result in order delays or cancellation.
Additional Fees
• Custom designs, rush orders, or delivery services may incur additional charges, which will be communicated in advance.
By placing an order, the customer agrees to this payment policy.
Payment Disputes & Chargebacks
By submitting payment, the customer agrees that the charge is authorized and valid. Any attempt to dispute, reverse, or charge back a payment after services have been rendered or goods have been prepared will be considered a breach of this agreement.
In the event of a payment dispute or chargeback:
• The customer may be held financially liable for the full order amount, any related fees, and administrative costs incurred by the business.
• Evidence including invoices, order confirmations, messages, and photos may be submitted to the payment processor to contest the dispute.
• The business reserves the right to pursue legal action or collections if payment is fraudulently disputed.
• Customers who initiate a chargeback without valid cause may be refused future service.
Placing an order and submitting payment constitutes acceptance of this policy and acknowledgment of financial responsibility.